FAQ

Frequently asked questions

Are you the sole manufacturer of your products


Yes! Every product on the site and marketplaces is handmade by us. Main reason why we almost always run out of stock of specific products.




Do you accept custom orders like the other marketplaces Amazon, Etsy etc?


Yes of course, we are an Artisan, contact us first and depending on your querry we might be able to create something unique for you.




Do you have a physical store?


No, although there are plans in the future,for the moment we prefer to trade online.




Are all your products Vegan?


No. We use Organic Wildflower Honey and Organic Beeswax in our lip balms and some of our soaps. That is the only animal derived product we use.




Where do you display your newest products?


Our website, and on marketplaces thereafter.




Do you collaborate with other Artisans when you make products?


Yes we do! we currently are and did some handmade products together in the past. There is strenght in numbers! If you have a cool item that you think will match our products, please give us a shout!




What payment methods do you accept?


All debit and credit cards on our site and PayPal.




Do you use Sodium Lauryl Sulfate or Sodium Laureth Sulfate?


No, never did and never will.





Copyright © 2018-2020 Craftiela with love handmade™